Description:

Job Description

• AppDynamicsAdministration and Operation
• Basic Unix OScommands
• Basics in Windows ServersOS
• Minimum 3 Years experience with AppDynamicsproducts.
• Associate Degree (2 years), HighDiploma, or Bachelor in any computer major

Proficiency in English Language is Desirable
Roles & Responibilities
"As a SeniorAdministrator, you should be able to handle first point escalationfor all technical and process issues. Provide technical subjectmatter expertise wherever required. Ensure proper communication andquick resolution as a crisis manager. Plan and schedule Changes,Coordinating with different stakeholders. Perform RCA for MajorIncidents related to his / her tower
Follow quality /security process defined for the engagement. Perform Trendanalysis, identify top few incidents and work with respectiveteams/individual to minimize the incidents, Hardwaretroubleshooting & Vendor coordination
PrepareWeekly and monthly status reports. Participate in business meetingswith various stake holders on a need basis. Take corrective actionsbased on the customer satisfaction surveys. Work on the serviceimprovement programs. Effort estimation/reviews on need basis fornew projects. Training of new team members. Able to work onKnowledge acquisition and updates to relateddocuments"
We are an EqualOpportunity/Affirmative Action employer. All qualified applicantswill receive consideration for employment without regard to race,color, religion, sex, national origin, gender identity, sexualorientation, disability status, protected veteran status, or anyother characteristic protected by law.