Description:

Job KeyDetails:
Handle the daily operationswithin an assigned terminal
Manage the activities ofthe operations staff for optimal productivity
Shareinformation as communicated by the management team to otherstaff
Settle minor grievances or disputes that do notrequire escalation
Prepare and present report regularlyon operational activities
Ensure timely and efficientoperations plans as well as delivery
Determineopportunities and make recommendations for improved operationalprocedures and service delivery
Settlecustomers' queries and service issues ensuring excellentcustomer experience
Make sure all employees withincomply strictly with the policies and procedures of thecompany
Prepare and implement a staff shift schedule incompliance with standards
Set up and maintain excellentcustomer relationship
Any other related task as may berequired
Job Qualifications and Experience
Bachelors Degree in any business related course
Atleast 5 years of experience in the same role field required
Strong knowledge of fleet management
Goodleadership and management skills
Expertise in Ms Officesuite required