Description:

Job Role: Manager - ClientServices

 To implement and maintain amodern client focused, and customer centric service managementenvironment while continuing to develop and enhance thesethroughout the life cycle of the services and relationship. Inaddition, to manage the day-to-day account relationship ensuringthe provision of a quality, effective and cohesive servicemanagement, delivery and support process to Etisalat customer(s)meeting & exceeding their needs, requirements &expectations to have euphoric customer(s)experience. 

Job Requirements

• Bachelors Degree in Engineering/IT.
• Mandatory - CCNA, PMP, ITIL V3 Foundation,ITIL OSA, ITIL Strategy, eTOM.
• Preferred -ITIL Expert, MBA, Marketing, Customer Service.
• Years & Field of Experience required - 5-6 yearsin technical customer care / service management/delivery intelecommunications or IT industry.