Manager - Client Services (BB-182AD)
Found in: Neuvoo Premium AE
Job Role: Manager - ClientServices
To implement and maintain amodern client focused, and customer centric service managementenvironment while continuing to develop and enhance thesethroughout the life cycle of the services and relationship. Inaddition, to manage the day-to-day account relationship ensuringthe provision of a quality, effective and cohesive servicemanagement, delivery and support process to Etisalat customer(s)meeting & exceeding their needs, requirements &expectations to have euphoric customer(s)experience.
- Bachelors Degree in Engineering/IT.
- Mandatory - CCNA, PMP, ITIL V3 Foundation,ITIL OSA, ITIL Strategy, eTOM.
- Preferred -ITIL Expert, MBA, Marketing, Customer Service.
- Years & Field of Experience required - 5-6 yearsin technical customer care / service management/delivery intelecommunications or IT industry.
calendar_today1 day ago
location_onAbu Dhabi, United Arab Emirates
work Etisalat - Abu Dhabi