Description:

We are looking for a passionate individualwho knows how to provide great customer service. Someone who isexcited by the prospect of seeing their clients businesses improvewith the help of the world's safest paymentsplatform.

In this role, you will:

• Provides exceptional customer service at alltimes via chat and ticket.

• Review andanswer Support tickets in a timely manner

• Provide accurate information oncustomers’ queries

• Flagtransaction and alert payments team

•Identify and flag potential fraud issues

• Handles and investigates customer complaintsand recommends solutions. Follows through on mutually agreedremedy

• Promotes features and benefitsof using Escrow.com

• Incorporateschanges in work practices in response to changes requested bymanagement

• Adheres to Escrow policiesand procedures

• Actively contributesto team meetings, calibrations and training sessions

• Offers suggestions forimprovement