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Customer Care Manager (BB-FE061)

Found in: Neuvoo Premium AE

Description:

Job Duties Manage effective clientinteraction leading to increase lead generation repeat business andenhanced overall brand experience by the customer Collaboratingwith all teams define and implement operating procedures for therunning of the department Investigate thoroughly any discrepancieswith lead distributions which may occur and ensure the policy isfollowed at all times Conduct monthly one-to-ones in order toestablish areas of improvement and understand team s challenges andareas for growth Provide lead reports for managers and seniorleaders as and when required Liaise with marketing on new campaignsand lead tracking from a variety of media sources RequirementsProficiency with CRM systems and lead handling call centertechnology Ability to communicate confidently and efficiently withagents managers and senior leaders Highly structured and organizedmethodical and detail oriented Good working knowledge of propertymarket and real estate in the region Natural coach who creates acordial workplace environment Experience of managing a team of callcenter agents

calendar_today1 day ago

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