Women@Work

Ecommerce Manager (BB-04355)

Found in: Neuvoo Premium AE

Description:
  • Manage the local eBusinessstrategy to reach conversion, sales & customerssatisfaction objectives
  • Accountable tooptimize e-merchandising & customer journey leveraging CRMinsights & guidance to increase conversion &average basket size
  • Accountable on deliveringMarketing & Commercial activities on-time
  • Insure a constant fast, updated, bug free user experienceon all digital touch points, following International eBusinessguidelines
  • Monitor external, site centric andCRC indicators to report and consolidate digital KPIs (sales,conversion funnel, average basket, customer's complaints,channel share...)
  • Design and manage the yearlyplan in cooperation with local and HQ eCommerce teams includingcampaigns integration, new features implementation and platformroll-out
  • Manage MEA market eCommerce roll-outincluding new personalized user experiences
  • Escalate any major issue affecting conversion rate, newmember's activation or volume of online sales to relevantstakeholders
  • Manage development agency to planand execute eCommerce campaigns & upgrades, which aresuitable to MEA markets and consumer needs
  • Coordinate with Nespresso MEA agent-specific marketingand CRC teams to ensure site/s are fully optimized and appealing tovisitors

DevelopPeople and Organisation:

  • Establish the appropriate organization in line with theoperational plan (OP) and international guidelines
  • Recruit, develop, motivate and manage a team to deliversuperior performance and results
  • Manage andcomply with the HR and Line Manager's PlanningCycle
  • Manage the development and evolution ofthe eBusiness function in the Market/Region
  • Ensure local eBusiness functions trainingcapabilities

Ensurecompliance:

  • Apply alleChannel Nespresso guidelines at market/regional level
  • Ensure all legal terms & conditions are compliantwith local laws
  • Implement all action plansfollowing Market Assessments

Manage the e-Commerce ChannelsPerformance:

  • Managethe Channel performance vs Operational Plan
  • Manage the Channel Operational Plan/budget for themarket. Establish budget and monitor the costs

Skills

  • Strongexperience in eCommerce activities to track & enhance UX onwebsites
  • Strong experience in Website running(Content Management, eMerchandizing, A/B testing &personalisation)
  • Experience in buildingeBusiness operations (organization, processes,guidelines)
  • People management experience is amust, in leading and managing cross functional team
  • Stakeholder Management in a matrixorganization

calendar_today5 days ago

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location_onDubai, United Arab Emirates

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