Description:

• Manage the local eBusinessstrategy to reach conversion, sales & customerssatisfaction objectives
• Accountable tooptimize e-merchandising & customer journey leveraging CRMinsights & guidance to increase conversion &average basket size
• Accountable on deliveringMarketing & Commercial activities on-time
• Insure a constant fast, updated, bug free user experienceon all digital touch points, following International eBusinessguidelines
• Monitor external, site centric andCRC indicators to report and consolidate digital KPIs (sales,conversion funnel, average basket, customer's complaints,channel share...)
• Design and manage the yearlyplan in cooperation with local and HQ eCommerce teams includingcampaigns integration, new features implementation and platformroll-out
• Manage MEA market eCommerce roll-outincluding new personalized user experiences
• Escalate any major issue affecting conversion rate, newmember's activation or volume of online sales to relevantstakeholders
• Manage development agency to planand execute eCommerce campaigns & upgrades, which aresuitable to MEA markets and consumer needs
• Coordinate with Nespresso MEA agent-specific marketingand CRC teams to ensure site/s are fully optimized and appealing tovisitors

DevelopPeople and Organisation:

• Establish the appropriate organization in line with theoperational plan (OP) and international guidelines
• Recruit, develop, motivate and manage a team to deliversuperior performance and results
• Manage andcomply with the HR and Line Manager's PlanningCycle
• Manage the development and evolution ofthe eBusiness function in the Market/Region
• Ensure local eBusiness functions trainingcapabilities

Ensurecompliance:

• Apply alleChannel Nespresso guidelines at market/regional level
• Ensure all legal terms & conditions are compliantwith local laws
• Implement all action plansfollowing Market Assessments

Manage the e-Commerce ChannelsPerformance:

• Managethe Channel performance vs Operational Plan
• Manage the Channel Operational Plan/budget for themarket. Establish budget and monitor the costs

Skills

• Strongexperience in eCommerce activities to track & enhance UX onwebsites
• Strong experience in Website running(Content Management, eMerchandizing, A/B testing &personalisation)
• Experience in buildingeBusiness operations (organization, processes,guidelines)
• People management experience is amust, in leading and managing cross functional team
• Stakeholder Management in a matrixorganization