Jams HR Solutions

Assistant Front Office Manager (BB-D56B8)

Found in: Neuvoo Premium AE

Description:

Description:

Customer Satisfaction (Guest Feedback, Social MediaReview).
Financial Performance (Up selling, RoomRevenue, Operation Auditing).
Showing Initiative,Problem Solving, Staff Training, Team Leading.
Managesand motivates the Front Office team in order to
provide a high standard of service for customers.
Welcomes guests and fosters customer loyalty through his/herfriendly manner.
Develops high quality relationshipswith guests throughout their stay. 
Handlesany guest complaints or contentious issues that cannot be settleddirectly by team members and provides a fast solution
Oversee and supervisesguest arrivals and departures withthe front office executive and duty managers.
Providehigh level of customer service and maintain a high profile in theday to day front office operations.
Ensure thatpersonalized service is offered to each and every guest.
Supervises the management of debtors, group and individualguest invoicing and cash operations. 
Monitorall executive floor executives to ensure maximumguest satisfaction through personal recognition and prompt cordialattention from arrival through departure.
Reviewarrival list for all arrivals and VIPs to checkroom allocations, amenities and specialrequests.
Prepare Room revenueand occupancy forecast take action onrate strategies.
Is involved in recruitment of newteam members for front office.
Ensures thatall front desk employees are well presented(uniforms, personal hygiene etc), and alsopunctual.

calendar_today2 days ago

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location_onUnited Arab Emirates

work Jams HR Solutions

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