Assistant Front Office Manager (BB-D56B8)
Found in: Neuvoo Premium AE
Customer Satisfaction (Guest Feedback, Social MediaReview).
Financial Performance (Up selling, RoomRevenue, Operation Auditing).
Showing Initiative,Problem Solving, Staff Training, Team Leading.
Managesand motivates the Front Office team in order to
provide a high standard of service for customers.
Welcomes guests and fosters customer loyalty through his/herfriendly manner.
Develops high quality relationshipswith guests throughout their stay.
Handlesany guest complaints or contentious issues that cannot be settleddirectly by team members and provides a fast solution
Oversee and supervisesguest arrivals and departures withthe front office executive and duty managers.
Providehigh level of customer service and maintain a high profile in theday to day front office operations.
Ensure thatpersonalized service is offered to each and every guest.
Supervises the management of debtors, group and individualguest invoicing and cash operations.
Monitorall executive floor executives to ensure maximumguest satisfaction through personal recognition and prompt cordialattention from arrival through departure.
Reviewarrival list for all arrivals and VIPs to checkroom allocations, amenities and specialrequests.
Prepare Room revenueand occupancy forecast take action onrate strategies.
Is involved in recruitment of newteam members for front office.
Ensures thatall front desk employees are well presented(uniforms, personal hygiene etc), and alsopunctual.
calendar_today2 days ago
location_onUnited Arab Emirates
work Jams HR Solutions