Telesales Executive (BB-FDF6A)
Found in: Neuvoo Premium AE
Job Role: Telesales Executive
We are hiring Telesales Executive in Sharjah, UAE with ourclient
We are looking forspeakers in Arabic or Hindi or Tagalog
- Resolve product orservice problems by clarifying the customer's queries;determining the cause of the problem; selecting and explaining thebest solution to solve the problem; following up to ensureresolution.
- Ensure the product (as per thecampaign) is clearly explained to the prospective customer by theagents.
- Retaining the customers who arecalling for policy cancellation.
- Be fullyaware of the product features and benefits.
- Contribute to team effort by accomplishing relatedresults as needed.
- Completing the serviceemails that are assigned within the TAT.
- Provide accurate, valid and complete information by usingthe right methods and tools.
- Handlingcomplaints received via phone, email, mail or social media, provideappropriate solutions and alternatives within the time limits andfollow up to ensure resolution
- Maintainrecords of customer interactions on excel files.
- Ensure strict adherence to company policies andprocedural guidelines.
- Good Communication skills.
- Strong understanding ofcompany products, policies, and services.
- Goodproblem solving, leadership, and customer serviceskills.
- Ability to remain calm and courteousunder pressure and navigate tense situations, especially duringbusy hours.
- Adhere to workinghours.
- Ability to multi-task, prioritize andmanage time effectively
calendar_today2 days ago
location_onSharjah, United Arab Emirates
work Adecco Middle East - Sharjah