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Service Engineer (BB-23D16)

Found in: Neuvoo Premium AE


Service Engineer, Abu Dhabi, UAEYou will beworking as a Service Engineer and will be a part of the MotionBusiness for Drives business line based in Abu Dhabi, UAE. In thisrole you will be responsible for servicing of the drive productswithin the UAE market in accordance with the Motion strategy.Building long term customer relationships and managing resolutionto specific customer needs and issues.Yourresponsibilities:Contributing to higher customer satisfaction byensuring high complex service work according to customerexpectations. Interacting with customers to provide customizedsolutions. Maintaining excellent relationship with customers andmolding their needs.Creating new sales opportunities and takinginfluence in convincing the client for the complete serviceportfolio.Performing medium to high complex service tasks likeinstallation, commissioning, maintenance, upgrades and retrofits,repairing independently, identifying technical problems and makinganalysis through remote or on-site activity in different servicecategories (installation and commissioning, maintenance,extensions, replacements, upgrades and retrofit, end of lifeservice etc.).Performing remote and on-site service activities forMODR and/or systems in accordance with customer requirements.Ensuring timely, cost-effective solutions in accordance withstandard processes, procedures, and safety guidelines.Diagnosingtechnical problems, determines corrective actions, and repairs MODRsystems via remote or on-site service.Solving hardware and softwarefunctional compatibility issues and problems found during serviceintervention and replacing faulty hardware or software itemsinvolved.Obtaining acknowledgement from the customer regarding thecompleted tasks and detailed activities performed to solve thecustomer problem. Acting as the project technical leader in theservice project by analyzing the project requirements andclarifying the project scope.Ensuring the coordination of the otherinternal and external technicians and assigning them specific tasksrelated to service needs.Ensuring the planning and execution ofassigned service activities carried out in house and on site, andmonitors progress and long-term delivery. Ensuring maintenanceservice project execution with respect to the agreed terms ofschedule, quality, cost, margin, and customersatisfaction.Triggering service sales opportunities to the salesteam. Providing technical support when requested.LivingABB’s core values of safety and integrity, which meanstaking responsibility for your own actions while caring for yourcolleagues and the business.Your background:UAE NationalAbachelor’s degree in Electrical or Electronics.JobDetails Posted Date: 2020-03-23 Job Location: Abu Dhabi, UnitedArab Emirates Job Role: Electrical Engineering Company Industry:Industrial Engineering & Automation Preferred CandidateCareer Level: Mid Career Gender: Male Nationality: United ArabEmirates Degree: Bachelor's degree

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