Customer Service - Sharjah, United Arab Emirates - HK Express Delivery Services

Description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to become a Customer Service Supervisor at our leading Logistics & Courier Company.

We are seeking a dynamic and motivated individual to lead our customer service team and ensure the highest level of satisfaction for our valued clients.

At HK Express, we believe that exceptional customer service is the backbone of our success.

As a Customer Service Supervisor, you will play a crucial role in upholding our commitment to providing outstanding service in the logistics and courier industry.

You will have the opportunity to lead a team of dedicated customer service representatives and make a positive impact on our customers' experiences.

Responsibilities:

• Lead and supervise a team of dedicated customer service and logistics representatives to deliver exceptional service that exceeds customer expectations.
• Develop and implement strategies to enhance customer service processes and procedures.
• Monitor and evaluate customer interactions to ensure quality service delivery.
• Handle escalated customer inquiries or complaints and provide effective resolutions.
• Collaborate with other departments to streamline operations and improve overall customer satisfaction.
• Conduct regular training sessions to equip the team with the necessary skills and knowledge.
• Analyze customer service data and generate reports to identify areas for improvement.
• Stay uptodate with industry trends and best practices to enhance customer service strategies.

Requirements:

To excel in this role, you should possess the following qualifications:

• A Bachelor's degree in business administration or equivalent; and 1 to 3 years of related experience and/or training; or equivalent combination of education and experience.
• Proven experience in a customer service leadership role, preferably in the logistics or courier industry.
• Excellent communication and interpersonal skills to effectively manage a team and interact with customers.
• Strong problemsolving and decisionmaking abilities to address customer inquiries and resolve issues promptly.
• Proficiency in using customer service software and tools to manage and track customer interactions.
• Demonstrated ability to analyze data and generate meaningful reports to drive improvements.
• Exceptional organizational skills and the ability to multitask in a fastpaced environment.
• Knowledge of logistics and courier operations is highly desirable.
• A customercentric mindset with a passion for delivering outstanding service.

About the Company:
We are a leading shipping company specializing in logistics and freight services.

With a track record of excellence, we take pride in providing professional and reliable shipping solutions to our clients worldwide.

Our commitment is to meet the unique shipping needs of our customers and ensure seamless and efficient delivery of their shipments.

Since our establishment in 2019, we have experienced rapid growth and have gained a strong reputation in the shipping industry.

We offer a wide range of shipping services as well as warehousing and distribution.

Our extensive global network of partners and carriers enables us to deliver our services with efficiency on a global scale.

Salary:
AED3, AED4,000.00 per month


Experience:

- logistics: 2 years (preferred)


Language:

• English (preferred)

License/Certification:
- driving license (preferred)


Ability to Commute:

• Sharjah (preferred)

Ability to Relocate:

• Sharjah: Relocate before starting work (preferred)

Application Deadline: 25/08/2023