Front Office Manager|Front Office - United Arab Emirates, Dubai - Emaar Properties PJSC

    Emaar Properties PJSC
    Emaar Properties PJSC United Arab Emirates, Dubai

    14 hours ago

    Description
    Job Description

    A B O U T T H E F U N C T I O N

    This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent
    our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest
    becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.

    W H A T Y O U W I L L N E E D T O S U C C E E D
    . Genuine service personality, with high EQ.
    . Minimum 4 years experience in Hospitality industry.
    . Minimum 2 years experience in a Supervisory role / similar experience in a 5 star hospitality industry.
    . Minimum of a high school diploma is required / College degree in Hotel Management or a related
    field is preferred.

    P E R F O R M A N C E D R I V E N C U L T U R E W H A T W I L L Y O U B E M E A S U R E D A G A I N S T

    . Oversee and ensure all operational tasks in Front Office are conducted in line with the service
    standards and procedures.
    . Coaching and training on-the-job.
    . Providing constructive feedback (on- and off-the-job).
    . Analyzing operations and assigning resources accordingly.
    . Conducting huddles during shifts to ensure seamless communication.
    . Prevent complaints and ensure adequate service recovery where needed.
    . Pro-actively communicate with fellow Ambassadors, always with the guest's interests at heart.

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