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- Understand and fulfill customer needs by providing accurate information and solutions in a timely and friendly manner.
- Handle and resolve customer complaints and escalate issues to the appropriate department when necessary.
- Maintain customer records and update them with any changes or pertinent information.
- Collaborate with other departments to ensure a seamless and consistent customer experience.
- Continuously seek feedback from customers and use it to improve service quality.
- Meet and exceed monthly targets set by the management.
- Minimum of 1-2 years of proven experience in a customer service role, preferably in a fast-paced environment.
- Strong communication skills, both written and verbal, with the ability to effectively communicate with diverse customers.
- Excellent problem-solving and decision-making skills.
- Ability to remain calm and professional in high-pressure situations.
- Empathy and ability to understand and fulfill customer needs.
- Proficient in Microsoft Office Suite.
Customer Service Executive - Dubai, United Arab Emirates - IIQAFGROUP
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Qualifications