Franchise Hotel - Dubai, United Arab Emirates - Vignette Collection
Description
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates.
IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.About Us
Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.
Our hotels are unique in their own right, with their own distinct outlook and story to tell.
Your day to day:
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Collaborates with management team to ensure departmental orientation processes are in place and colleagues receive the appropriate new hire training to successfully perform their job.*****-
Ensure HODs use all available on the job training tools for colleagues; supervise on-going training initiatives, record them and conducts training, when needed.*****-
Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for colleagues and emphasize the importance of guest service in company culture.*****-
Ensures attendance by all new hires and participation of the leadership team in training programs.*****-
Review Annual Appraisal and ensure they are conducted and filled up in a professional manner.*****-
Guide and engage the departmental trainers in their role and conduct meeting on regular basis.*****-
Develop an effective annual Training Plan which meets the needs of colleagues as outlined in Annual Appraisal and PLDP and which assists the hotel achieve its goals and objectives.**-
Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required.*****-
Ensure full compliance with Governmental rules for mandatory training e.g. Dubai Way, Fire Safety, First Aid etc.*****-
Liaise with Hygiene Manager to ensure all Food handler colleagues are trained on Basic Food Hygiene.*****-
With support of Human Resources, structure and monitor the Hotel's annual training budget and ensure all training expenses are kept in line with this budget, adjusting planned expenses / actions in line with changing hotel requirements.********:
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Conduct regular Learning Need Analysis with leaders throughout the property to assess colleague's needs and create training calendar accordingly.
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Create training material if not available with simple, creative and attractive content.
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Publish the monthly calendar of training courses and ensure maximum attendance through clear communication and liaison with Department Heads on a regular basis.*****-
Develop, source and conduct training courses scheduled in the training calendar.*****-
Provide an advice service to both managers and colleagues on training opportunities, career choices, qualifications and other HR issues.*****-
Manage all cross training requests and maintain all records.*****-
Create high engagement of the training platform by the colleagues by sharing appropriate e-learning module*****-
Develop effective links with partnership organizations such as Universities and Colleges, Training Providers, other Training Managers, etc.*****-
Maintain accurate and up to date records of all training activities.**-
Ensure all requests for training by colleagues are responded to in a timely manner and follow up is conducted where appropriate.*****-
Monitor department training and on job training (dept induction, dept trainers, dept processes) and ensure consistency and quality of training.*****-
Drive the colleague's recognition program and organize celebration with the Human Resources Team.*****-
Be a Brand and Quality Ambassador, consistently achieving high performance results, positive and proactively promoting the business values and vision.*****-
Participate in the Orientation course explaining the operation of the main programs of Quality of the hotel: Medallia, LQA, and Social Media Reputation.*****-
Attend randomly to the monthly meetings of the different departments to talk about guest satisfaction and the standards operating procedures.*****-
Provide training to new hired leaders regarding our SOPs, P&P and brand standards.**-
Support training that is completely customized to each department with the aims to improve existing processes and/or guest satisfaction.*****-
Continuously analyze the existing processes and standards of the property, translating them in to service flow, steps of service, and identifying gaps in the customer journey.*****-
Analyze and share the top industry t
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