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- Receive customers in a professional manner providing them with accurate and timely information on their service needs.
- Accurately inform Service Advisors of customer needs and record information accordingly.
- Provide excellent customer service and monitor the customer contract. Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested.
- Organize and manage the shuttle service and accurately maintain the log of the service. Maintain log books for courtesy cars.
- Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors.
- Ensure service advisors follow the process in receiving/ delivering vehicles.
- Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved.
- Follow up on WIP analyse delays and intimate the customer on reasons for delays in delivery.
- Liaison with call centre reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
- Effectively coordinate activities and information between the operators service advisors and workshop to enable smooth workshop operations.
- Maintain cleanliness standards for the reception area manage the workspace ensure the service boards are regularly updated and adhere to the workshop processes.
- Liaison with parts department on delivery delays and provide administrative support to the service advisors and workshop team for follow up matters.
- Liaison with sales to confirm details on service contracts update the same in the system and process
- accordingly.
- Monitor the cars taken out for test drives and manage the gate pass system.
- Manage reception drivers and car cleaners to ensure vehicles are moved efficiently in the reception area.
- Guide and motivate subordinates to enhance performance and produce quality work and ensure that they are continuously developed for higher level roles
- Must be a native Arabic speaker
- Graduate in any discipline
- 35 years experience in similar role within automotive industry
- Ability to deal with/work under pressure and tight deadlines.
- High attention to detail
- Ability to lead develop and motivate teams.
- Computer literate Knowledge of Autoline is an advantage
Service Reception Manager - Abu Dhabi, United Arab Emirates - Talent Pal
Description
Job Purpose:
To lead the service function for the brand develop and implement plans and programmes to achieve service targets in terms of revenue quality and effective customer service.
Roles & Responsibilities:
Qualifications & Experience:
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