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- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Assist with check-in and check-out procedures efficiently and accurately.
- Handle guest requests, inquiries, and complaints in a timely and courteous manner.
- Provide information on hotel facilities, services, and local attractions.
- Coordinate special guest requests (e.g., room preferences, special occasions, amenities).
- Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
- Maintain updated knowledge of hotel policies, promotions, and room availability.
- Record guest feedback and contribute to improving guest satisfaction scores.
- Anticipate guest needs and offer proactive assistance.
- Promote hotel services, facilities, and upgrades when appropriate.
- Minimum 2 years of experience in a customer-facing role, preferably in hospitality or front office.
- Excellent communication and interpersonal skills.
- Friendly, empathetic, and service-oriented personality.
- Proficient in using hotel management software and Microsoft Office.
- Ability to multitask and remain calm under pressure.
- Fluent in Russian & English (additional other languages are a plus).
- Flexibility to work shifts, weekends, and holidays as needed.
Guest Relation Agent - Dibba Al-Fujairah - Accor
Description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
Job Description
Guest Relations Agent
The Guest Relations Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests, ensuring their comfort, resolving any issues promptly, and providing personalized services that reflect the hotel's high standards.
Qualifications
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Guest Relations Agent
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Guest Relations Agent
Full time Only for registered members Ras Al Khaimah
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Guest Relation Agent
AccorHotel- Ras Al-Khaimah - Ras Al Khaimah - United Arab Emirates
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Guest Relation Agent
Only for registered members Ras al-Khaimah
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Guest Relation Agent
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
RC RAK, Al Wadi Guest Relations Agent
Only for registered members Ras al-Khaimah
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Guest Relations Agent at InterContinental Ras Al Khaimah Mina Al Arab Resort
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Guest Relations Agent at InterContinental Ras Al Khaimah Mina Al Arab Resort
Only for registered members Ras al-Khaimah
-
Cluster Reservation Agent
Full time Only for registered members Ras Al Khaimah
-
Guest Relations Supervisor
Only for registered members Ras al-Khaimah
-
Guest Relations Supervisor
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
Leasing Administrator
Only for registered members Ras al-Khaimah
-
Client Relations Officer
Only for registered members Ras al-Khaimah
-
Sales Representative
Only for registered members Ras al-Khaimah
-
Reservations Agent
Full time Only for registered members Ras Al Khaimah
-
Reservations Agent
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
RC RAK, Multi-Property Reservations Agent
Only for registered members Ras al-Khaimah
-
Entertainment Manager
Only for registered members Ras al-Khaimah
-
Entertainment Manager
Only for registered members Ras Al Khaimah, Ras al-Khaimah
-
Travel Sales Agent
Only for registered members Ras al-Khaimah
-
Entertainment Manager
Full time Only for registered members Ras Al Khaimah