Front Desk Manager - Dubai, United Arab Emirates - Hilton
Description
A Front Desk Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I be doing?
A Front Desk Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
- Assist the Rooms Division Manager to oversee the entire Front Office operation to maintain high standards
- Assist the Rooms Division Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use upselling techniques to promote hotel services and facilities
- Assist the Rooms Division Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
- Assist the Rooms Division Manager with staff performance issues in compliance with company policies and procedures
- Assist the Rooms Division Manager with recruiting, managing, training and developing the Front Office team
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for?
Front Desk Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it allMore jobs from Hilton
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