Manager - Corporate Tax - Dubai, United Arab Emirates - GRANT THORNTON

    GRANT THORNTON
    GRANT THORNTON Dubai, United Arab Emirates

    3 weeks ago

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    Description
    Identify, investigate, and resolve user problems with computer applications. Consult with users to determine steps taken to identify and resolve the problem.
    Apply knowledge of computer software, hardware, and procedures to solve problems.

    Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions via email, phone or video calls (Teams).

    Collaborate with other staff to research and resolve problems.
    Collaborate with developers to explain errors and/or recommend modifications in programs.
    Effectively document customer support issues on the ticket platformRequirementsGrade 12

    Excellent verbal and written skills in both Afrikaans and English.
    Understanding of ITSM & ITIL best practice Project Management Tools such as Smartsheet or JIRABenefitsMedical AidPension Fund ITIL JIRA / Smartsheet#J-18808-Ljbffr