Customer Manager Jobs In Dubai UAE 2023 - Fairmont

Description

Customer Manager Jobs In Dubai UAE 2023 | FairmontFor More Top Organization Jobs Click HereDescription:The main responsibilities of a Customer Success Manager are to ensure training, onboarding, and effective platform usage takes place in parallel to collecting actionable customer:/Responsibilities:

Go above and beyond to ensure Fairmont customers are actively working towards their goals and that they will be happy with the service provided.

This includes customer training, on-going support, consultative calls, strategic planning, customer outreach and customer marketing.
Identify, implement and optimize KPIs to understand customer usage, behaviors and red flags indicating potential customer churn.
Review the customer accounts and customers' 'health score' to increase user retention and decrease churn rates, along with increasing activation rates and customer satisfaction


Requirements:
2-3 years of relevant Customer Success experienceBe customer service orientedBe a team player who is able to build and maintain close relationships with a wide range of internal and external stakeholdersBe passionate about technology

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