Senior Field Support Engineer - Dubai, United Arab Emirates - Talent Pal

Description

Description du poste

The Senior Field Support Engineer is responsible for providing Field Support Technicians Field Support Engineers customers and internal teams with support on installation maintenance and operations.

This position serves as a primary contact for commercial customer interface project planning project and site management development and maintenance of programs to support and resolve complex issues relating to installations products technologies and industry requirements and regulations.

This position requires minimal daytoday supervision and direction and often works independently to optimize work activities and focuses on the continual improvement of customer relationships and satisfactions.

Description complmentaire

Oversee the performance of onsite installations as well as diagnoses troubleshooting service and repair of IFE/avionic equipment and systems
Provide support and guidance to Field Support Technicians and Field Support Engineers on a variety of topics including training troubleshooting and technical support
Maintain installation schedules to insure proper staffing and completion of installations within required timeframe
Support an environment conducive to the successful installation of IFE/avionic equipment
Customer facing liaison on multiple topics; including configuration documentation and general installation and support
Perform project management functions for customers partners/vendors and internal teams on scheduling tracking and reporting of issues
Provide documentation as required (standard operating procedure technical/onsite reports etc.)
Is the subject matter expert for input/updates to the CMMs AMMs Service Bulletin and other pertinent documents
Work with internal teams customers and partners/vendors to resolve installation and field related issues and concerns
Communicate with internal team Customer Support Organization regarding project details
Responsible for adhering to all applicable company and governmental/regulatory policies and procedures as appropriate to the position
Perform other jobrelated duties as assigned

Exigences du poste

Strong written and verbal English communication skills
Must be proactive meticulous organized and detail oriented
Ability to efficiently resolve problems
Ability to accomplish multiple tasks
Ability to work independently with minimal direction
Ability to use discretion and independent judgment when making decisions on behalf of the company

Safran est un groupe international de haute technologie oprant dans les domaines de laronautique (propulsion quipements et intrieurs) de lespace et de la dfense


Sa mission :

contribuer durablement un monde plus sr o le transport arien devient toujours plus respectueux de lenvironnement plus confortable et plus accessible.

Implant sur tous les continents le Groupe emploie collaborateurs pour un chiffre daffaires de 190 milliards deuros en 2022 et occupe seul ou en partenariat des positions de premier plan mondial ou europen sur ses marchs.

Safran sengage dans des programmes de recherche et dveloppement qui prservent les priorits environnementales de sa feuille de route dinnovation technologique.

Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.

Safran Aerosystems est leader mondial des toboggans dvacuation et des systmes oxygne.

La socit est un acteur majeur dans les systmes de scurit et les systmes de fluides pour les avions et les hlicoptres.

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Suprieure 5 ans
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