Customer Service - Sharjah, United Arab Emirates - Ansar Group

Ansar Group
Ansar Group
Verified Company
Sharjah, United Arab Emirates

4 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Customer Service Requirements:


  • Must have English & Malayalam excellent command.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of overachieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills

Customer Service Responsibilities list:


  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Salary:
AED2,000.00 per month

Application Deadline: 31/03/2022
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