F&B Brand Trainer - Dubai, AE - Independent Food Company

    Independent Food Company
    Independent Food Company Dubai, AE

    1 week ago

    Description

    Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under its umbrella – SALT, Parker's, Somewhere, Public, Soil, Shalwa and Kumo.

    We are presently seeking to hire a highly qualified F&B Brand Trainer, who is responsible for building consistent service, food quality, and brand experience across all restaurants. As the business enters a growth and franchising phase, this role plays a critical part in standardizing training, embedding brand culture, and preparing scalable training systems that can be replicated across company-owned and future franchise locations.

    Responsibilities:


    Training and Capability Building

    • Deliver structured onboarding and ongoing training for front-of-house, back-of-house, and supervisory teams
    • Ensure teams are trained on menu knowledge, service standards, SOPs, food safety, and guest experience
    • Conduct refresher training to address performance gaps identified through audits, feedback, or mystery shopping
    • Coach restaurant managers and supervisors to become effective on-the-job trainers

    Standardization and Documentation

    • Support the development, rollout, and continuous improvement of:
      • Training manuals
      • SOPs
      • Service playbooks
      • Brand standards guide
    • Ensure all training content reflects brand positioning, tone of service, and operational excellence
    • Maintain training records, certifications, and compliance documentation

    Franchise Readiness & Support

    • Assist in building franchise-ready training frameworks, including:
      • Train-the-trainer programs
      • Franchise onboarding modules
      • Pre-opening and launch training plans
    • Support training delivery for new store openings, including pilot and franchise locations
    • Ensure consistent brand and service standards across company-owned and franchise outlets

    Quality, Compliance and Performance

    • Ensure compliance with food safety, hygiene, allergen awareness, and local regulatory requirements
    • Partner with Operations and QHSE teams to close audit gaps through targeted training
    • Track training effectiveness through assessments, feedback, and performance metrics

    Collaboration and Continuous Improvement

    • Work closely with Operations, HR, and Brand teams to align training with evolving business needs
    • Gather frontline feedback to continuously improve training tools and deliver
    • Stay updated on industry best practices in hospitality training and guest experience

    Job Requirements:

    • Strong understanding of restaurant operations (FOH & BOH)
    • Excellent training facilitation, coaching, and presentation skills
    • Ability to translate brand values into practical service behaviours
    • Structured, detail-oriented, and process-driven
    • Comfortable working in fast-paced, high-growth environments
    • Strong interpersonal skills with the ability to influence teams at all levels
    • Willingness to travel and support multiple locations

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