Automative Service Manager - Dubai, United Arab Emirates - Car Care center

Description

Job Purpose:

To lead the service function for the brand, develop and implement plans and programmes to achieve service targets in terms of revenue, quality and effective customer service.

Roles & Responsibilities:
Receive customers in a professional manner providing them with accurate and timely information on their service needs.
Effectively handle customer complaints.
Liaison with call centre reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
Maintain cleanliness standards for the reception area, manage the workspace,
Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles


Qualifications & Experience:
Must be a native Arabic speaker
Graduate in any discipline
3-5 years experience in similar role within automotive industry
Ability to deal with/work under pressure and tight deadlines.
High attention to detail
Ability to lead, develop and motivate teams.
Computer literate


نوع الوظيفة:
Full-time


القدرة على التنقل/الانتقال:
- دبي: التنقل بشكل موثوق أو على استعداد للانتقال وفقًا لصفقة الانتقال التي يقدمها صاحب العمل (مطلوب)