Trainer, Customer Service - Sharjah, United Arab Emirates - Mobisoft Telesolutions FZE

Mobisoft Telesolutions FZE
Mobisoft Telesolutions FZE
Verified Company
Sharjah, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Trainer, Customer Service
Client Relations - Sharjah - Full Time
Who are we

The Exinity Group is a wealth engine that wants to make financial independence a reality for an aspiring and upwardly-mobile new generation of investors and traders - especially those in the developing world.


We have two decades of experience and a strong global presence in risk-driven online trading, and we want you to be a part of our truly international team that serve over two million clients in 150 countries from regulated centers across Europe, the Middle East, Africa and Asia.

If this excites you, and you're ambitious, optimistic and energetic then we'd love to hear more from you.

The team:
At Exinity, we believe in the freedom to succeed. It's not just a promise we make to our clients and partners, but to our people too.

We encourage our people to learn from each other, to exchange information and best practices in an open-minded environment, and to advance by building up their skills and responsibilities.

We do this in order to create prosperity for our customers, our brands, and our people.


We are looking for people who are passionate about making a strong contribution to Exinity Group's growth to join our team.


Reporting to Senior Manager Quality and Learning, Customer Service


The Customer Care Trainer will be responsible for developing and delivering training programs to our customer care team to ensure they have the skills and knowledge needed to provide exceptional customer service.

They will also work closely with the Quality Lead to identify areas for improvement and develop targeted training programs to address them.


Also responsible for:

  • Develop and deliver training programs for new hires and existing customer care team members.
  • Conduct training needs analysis to identify gaps in skills and knowledge and develop targeted training programs to address them.
  • Work with the Quality Lead to identify areas for improvement in customer service and develop training programs to address them.
  • Monitor the effectiveness of training programs and make recommendations for improvements.
  • Develop and maintain training materials, including training manuals, job aids, and other resources.
  • Coordinate training schedules and ensure all team members receive training as required.
  • Keep uptodate with industry trends and best practices related to customer service training.
And the finer details

  • Leading by example as a role model for Exinity values and professional standards.
  • Driving continuous improvement within your areas of responsibility.
  • Building strong relationships with CS representatives/senior representatives within the departments to contribute to our customer's journey and end to end experience
  • Working closely with the Customer Service Team leads and WFM team to drive high levels of operational efficiency

Role Requirements:

  • Bachelor's degree in business administration or a related field.
  • At least 3 years of experience in a customer service training role, with experience in developing and delivering training programs.
  • Excellent communication and presentation skills.
  • Strong coaching and mentoring skills.
  • Strong analytical and problemsolving skills.
  • Ability to work independently and as part of a team.
  • Experience working in a fastpaced environment and managing multiple priorities.
  • Knowledge of trading or financial services industry is a plus.
Why you will love this role:"Freedom to succeed" is our core belief. It's not just a promise we make to our clients and partners, but to our people too. We want our people to
LEAP and so in this role you will
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Learn opportunity to learn from others and develop new skills
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Exchange ideas and best practices in an open-minded environment
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Advance opportunity to grow and progress your career
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Prosper through building global connections and solving complex issues
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