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- Oversee the end-to-end projectmanagement process, from inception tocompletion.
- Ensure adherence to projecttimelines, budgets, and quality standards while effectivelymanaging project risks and issues.
- Establishand maintain strong relationships with clients, understanding theirunique needs, and ensuring the delivery of best-fitsolutions.
- Proactively address client concernsand strive for excellence in servicedelivery.
- Continuously review and improveservice delivery processes to enhance efficiency and effectiveness,identifying areas for automation, and implementing best-fitsolutions to streamline workflows.
- Implementrigorous quality assurance practices to guarantee the delivery ofhigh-quality solutions that meet or exceed client expectations,while conducting regular audits and performance evaluations tomaintain service excellence.
- Efficientlyallocate resources across various projects, balancing workload andoptimizing team performance.
- Collaborate withother departments to ensure adequate staffing levels and technicalexpertise.
- Build effective cross-functionalcollaboration among various teams, such as sales, engineering, andoperations.
- Lead and manage the servicedelivery team, inculcating a collaborative and high-performancework environment.
- Set clear objectives, provideguidance, and facilitate skill development to enhance theteam's capabilities.