Front Office Supervisor Jobs In Dubai 2022 - The First Group

Description

Front Office Supervisor Jobs In Dubai 2022 | The First GroupDescription:Welcome to the largest hotel company in the world.

At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers.

Wyndham Hotels & Resorts is the champion of the everyday traveler.

Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all.

Wherever and however people travel, Wyndham will be there to welcome them.


Job Responsibilities:
Ensure company brand standards, policies and procedures are always adhered to.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Provide customers a positive first and last impression and maintain it at all times.
Perform and delegate various tasks that are essential to daily operations of a hotel's front desk.

These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.

Provide the team with necessary training and support.
Bookkeeping duties, such as balancing accounts (credit limit).Must be friendly and outgoing, and possess excellent communication and problem-solving skills.
Always ensure outstanding customer care.
Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.
Use suggestive selling techniques to sell room nights, increase occupancy and revenue.


Job Requirements:
At least 2 years' experience as Front Office Supervisor in 4/5* property with 300+ inventoryFront Office computer literacy (e.g., OPERA, VICAS etc.)

Excellent communications skills with Proficiency in speaking and writing Business EnglishRequired language(s):
fluent English, with preferred fluent French, Arabic, or RussianTeam player with excellent planning and organizing skillsAble to work flexible working hours with rotating shiftsPleasant personality with good problem-solving skills

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