Learning Associate, Learning and Development - dubai - Q-Express Documents Transport

    Q-Express Documents Transport
    Description
    The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.
    Responsibilities
    Willing to work flexible schedules / shifts
    Act as a supervisor for Instructors and Peer Trainers with new hires
    Deliver Instructor training, observation and coaching to the AMET standard
    Ensure training records are kept up to date through the console
    Ensure AMET training materials are kept and delivered against AMET standard and provide a positive learning experience
    Use and analyze data on a daily basis to improve NH learning experience
    Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
    All tests/ audits are completed and responses are tracked
    Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
    Work with operations on a skill matrix to highlight gaps for critical role training
    Support operations with the delivery of critical role training
    Improve processes from gathering feedback and analyzing data
    Support the recruitment of Instructors and Peer Trainers
    Attend meetings when required and provide information required
    Work in partnership with the agency managers to improve new hire performance
    Support AMET level projects with feedback and improvements
    Qualifications
    Experience with written and verbal communication and presentation
    Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)
    Speak, write, and read fluently in English
    Our inclusive culture empowers Amazonians to deliver the best results for our customers.

    If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

    If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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