Quality Analyst- Call Center- Igaming - Dubai, United Arab Emirates - JMR Aggregate LLC

JMR Aggregate LLC
JMR Aggregate LLC
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
Conduct quality assurance evaluations

  • Assess agent performance
  • Coaching
  • Agent engagement
  • Regulatory compliance
  • Driving customer experience improvements
  • Computer monitor
  • Monitoring interactions
  • Analyzes statistical dataClient satisfaction
  • Continuous improvement
  • Driving internal process improvements
  • Generate contact center reports for management
  • Investigate customer complaints and product issues
  • Manually reviewing calls
  • Time
  • Performance evaluation
  • Quality standards development
  • Root cause analysis
  • Training and development

Job Types:
Full-time, Permanent


Pay:
AED2, AED3,500.00 per month
More jobs from JMR Aggregate LLC
See all jobs of JMR Aggregate LLC