Tenant Management Associate - dubai - SmartCrowd

    SmartCrowd
    SmartCrowd dubai

    2 days ago

    Description
    About The Role

    Are you a process-driven professional who loves creating seamless experiences? SmartCrowd is hiring a Tenant Management Associate to own the entire tenant lifecycle and ensure our operations run like clockwork.

    Based in Dubai, you will be the primary point of contact for our residents, managing everything from compliance and contracts to daily inquiries.

    This is a mission-critical role for someone who is exceptionally organized, firm yet empathetic, and ready to learn the ropes of a regulated FinTech platform.

    About SmartCrowd
    SmartCrowd is where fintech innovation meets real estate investment. Our mission is to make real estate investing accessible through fractional ownership. We create opportunities for investors of different backgrounds to participate in quality property investments. Our team combines technology, analysis, and creativity to redefine how people in the region build wealth.
    What You'll Do

    Onboarding & Compliance:
    Conduct thorough compliance checks for all incoming tenants and manage the preparation and signing of tenancy contracts

    Lease Administration:
    Execute Ejari and DIFC lease registrations and manage tenant-side operations on platforms like Keyper and Tern

    Financial Oversight:
    Manage cheque and payment collection, track rental payments rigorously, and ensure the collection of renewal admin fees

    Tenant Experience:
    Act as the main point of contact for tenant concerns, including maintenance requests, rent delays, and early terminations

    Utility & Logistics:
    Assist tenants with utilities registration and manage the complete move-in and move-out process

    Coordination:
    Manage notices, renewals, and coordinate with tenants for property viewings and inspections

    Communication & Records:
    Own the inbox and maintain meticulous records to support the Head of Operations
    What We're Looking For
    Education & Experience: 0-2 years of experience. We encourage fresh graduates with a degree in Business, Real Estate, or a related field to apply

    Quick Learner:
    Ability to quickly grasp Dubai Land Department (DLD) regulations, Ejari systems, and DIFC lease requirements

    Tech Savvy:
    Comfortable learning and using property management software (Keyper/Tern experience is a major plus)

    Communication:
    Excellent interpersonal skills with the ability to handle conversations professionally and with empathy

    Detail-Oriented:
    A \"zero-mistake\" mindset when it comes to contracts and financial tracking

    Location:
    Must be based in Dubai, this is an on-site role
    #J-18808-Ljbffr

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