LP Customer Service Associate - Dubai, United Arab Emirates - Freelancerprox

    Freelancerprox
    Freelancerprox Dubai, United Arab Emirates

    2 weeks ago

    Description


    We are looking for a vigilant and customer-focused Loss Prevention (LP) Customer Service Associate to help minimize theft and fraud while providing excellent service to customers. The role blends security awareness with frontline customer service, ensuring a safe and welcoming store environment.

    Freelancer Prox is the first platform to provide a fully cost-free experience for both recruiters and job seekers. By creating a professional profile, candidates can enhance their global visibility and significantly increase their chances of being hired quickly for both remote and on-site positions. We encourage professionals to establish their profiles today to maximize opportunities for immediate and worldwide employment.

    Key Responsibilities:

    • Serve as a visible deterrent at store entrances/exits to reduce theft and enhance security.

    • Greet customers warmly and monitor entry/exit points while maintaining a professional demeanor.

    • Observe and report suspicious behavior or potential theft in accordance with company policies.

    • Support store management with loss prevention procedures, incident documentation, and investigations.

    • Assist in monitoring surveillance equipment and reviewing CCTV footage as needed.

    • Respond calmly and appropriately to incidents, escalating to management or law enforcement when required.

    • Conduct routine checks of high-risk areas, fitting rooms, and storage zones.

    • Promote a safe and secure environment for both employees and customers.

    • Maintain compliance with all company loss prevention guidelines and safety protocols.

    Qualifications:

    • High school diploma or equivalent required.

    • Prior experience in loss prevention, security, or retail customer service preferred.

    • Strong observational skills and attention to detail.

    • Excellent interpersonal and communication skills.

    • Ability to handle confrontational situations calmly and professionally.

    • Comfortable standing for long periods and walking the sales floor.

    • Basic computer skills for logging incidents and using surveillance systems.

    Preferred:

    • Loss Prevention or Security certifications (e.g., Wicklander-Zulawski, LPQ) are a plus.

    • Familiarity with retail POS and inventory system



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