Customer Success Account Manager - Dubai, United Arab Emirates - Digital Partners Global

Digital Partners Global

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Objectives of this role:

- own overall relationship with clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction;
- establish a trusted and strategic advisor relationship to help drive continued value of our products and services;
- maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the account management team;
- communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings;
- maintain existing customer success metrics and data as directed.

Duties and responsibilities:

- serve as day-to-day contact for accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them;
- review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals;
- facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time;
- collaborate, problem solve, and/or strategize upcoming client meetings with team members;
- prepare necessary documentation or visuals for clients;
- work with the sales and account management team to drill customer references and develop case studies.

Requirements:

- excellent English (C1-C2);

35 years of experience in sales, account management, and/or customer success;

- strong verbal and written communication, strategic planning, and project management skills;

Arabic is a must;

- analytical and process-oriented mindset;
- comfortable working across multiple departments in a deadline-driven environment;
- active team player, self-starter, and multitasker who can quickly adjust priorities.

Preferred Qualifications:

Bachelor's degree (Good to have but we value attitude beyond degrees);

- knowledge of Real Estate and project management tools.

Conditions:

- official employment;
- well-qualified and friendly team;
- comfortable working conditions and friendly work environment;
- interesting tasks and opportunities to develop;
- stable and decent salary based on the interview results.

Job Types:
Full-time, Permanent

Ability to commute/relocate: