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- To be an ambassador of the FrontOffice and of the hotel, in and outside the workplace.
- To always keep the working area cleanand well maintained.
- To properly use thetelephone etiquette as per Sofitelstandards.
- To attend all guests approaching thefront desk in the procedure of check-in/check-out, inquiries, keyhandling and all related matters, respecting the hotel standardsand procedures.
- To offer a warm welcome to allguests and to ensure that they enjoy their stay being offered thefinest personal service.
- To personally greetand escort the guests rather than pointing outdirections.
- To respect the privacy of theguests and the confidentiality of theinformation.
- To manage any guest complaint in aprofessional manner, by resolving it and making sure the guest issatisfied, and recording it.
- To call thesupervisor or manager for advice in serious cases or if an approvalis required.
- To share daily activity highlightswith the supervisor and manager including internal and externalguest opportunities.
- To be aware of and toreport all guest comments or complaints.
- To beaware of all VIPs visiting or staying in thehotel.
- To do a proper cashier closer and toensure a complete handover between theshifts.
Guest Service Officer - Ras Al-Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery
