Back Office Agent - United Arab Emirates - Emirates Integrated Telecommunications Company

    Emirates Integrated Telecommunications Company
    Emirates Integrated Telecommunications Company United Arab Emirates

    6 days ago

    Description
    Description

    Key Accountabilities

    • Assigning the Activities from the concerned tools
      • Activation / Modification - Verifying the below:
      • Account creation under Customer's Name and checking the availability of all the documents required such as Application forms, Valid IDs and Residence visa, Tenancy Contract, NOC / Authorization if required and all other mandatory documents based on the type of request.
      • Cross verification of the authorized person and other customer information in existing system records with the issued documents
    • Activation / Modification as per the Assigned Activities 
      • Ensuring the correct / complete description of customer's request and other details from the Activity. Ensuring the availability of necessary documents are attached before activation.
      • Executing the activation or modification requests as per the requirements and information provided in the Activity description and also by doing a verification call to the customer.
    • Confirmation and Communication
      • Confirming the request fulfilment to the concern team, through email attaching the details of the request such as account number, Work order number and Site schedule date.
    • Updating the Tracker and the CRM
      • Updating the concerned Tracker and the CRM with the required information of the fulfilled order and leaving the queue to the concerned group. Further actions and modifications on the request also should be captured in the Tracker and CRM and they should be closed once all the pending issues have been resolved.
    • Co-ordination and Follow up:
      • ITCRM / GIS / CSM 
        • Raising TTs for the technical /server / network issues occurred while performing the execution of requested services with the appropriate information and documents; Follow up on the same and to get the requests fulfilled completely on the stipulated SLAs. Especially adding the address to the account of the customer (GIS) to avoid bad customer experience.
        • Requesting for an urgent installation in case of Escalations to CSM team.
    • Ensure that policies and procedures are adhered to, including compliance to Contact Centre Policies and Procedures, financial policies and procedures, etc.
    • Refreshing the old processes with proper work instructions and Updating with the new processes and policies to understand the Business rules and to imply on processing the customer requests to retain the Accuracy, Quality and efficiency.

    Qualifications:

    • Diploma or Degree holder (Management Information Systems), or equivalent

    Experience:

    • Minimum 2-year experience of working in a Back-office Operations / Retail Operations
    • Experience from a Call Center or Retail environment is preferable.

    Skills

    • Strong self-motivation, drive, initiative and results orientation
    • Flexible, creative and adaptable to changing environments and pressures.
    • Excellent verbal and written communication skills with an ability to analyze data and think A to Z of consequences.
    • Strong analytical and product management skills, including a thorough understanding of how to interpret customer's business needs and translate them into application and operational requirements.
    • Ability to interact professionally with a diverse group of people, all levels within the organization such as executives, managers, and subject matter experts.
    • High levels of computer literacy in Word, Excel, Access, Power Point, Outlook and presentation skills
    • Proficiency in business applications such Siebel, BSCS, POS and Oracle highly desirable

  • Front Office Agent (Emiratisation Program) (174234)

    2 weeks ago

    Only for registered members United Arab Emirates

    We invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting. · ...

  • Palantir Foundry

    2 days ago

    Walter United Arab Emirates

    A globally diversified investment institution that prudently invests funds on behalf of the Government of Abu Dhabi through a strategy focused on long‑term value creation. · ...

  • Business Development Representative

    1 month ago

    Only for registered members UAE Remote job

    We are looking for a Business Development professional with experience of engaging with equivalent VP and C Level Executives. · We need someone who can identify new Sales opportunities via Outbound Telephone calls, LinkedIn and Email campaigns. As the first line of communication ...

  • Spa Guest Service Agent

    3 days ago

    IHG United Arab Emirates

    Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner. · Maintain guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible. · ...

  • Staff Data

    3 weeks ago

    Only for registered members United Arab Emirates

    This role offers the opportunity to design and implement advanced data and AI solutions that directly enhance sales effectiveness and revenue growth. · You will work in a fully remote, collaborative environment building production-grade data pipelines AI-powered applications anal ...

  • Student Recruitment Officer - Dubai Professional services - 102012 - Grade 6

    1 week ago

    The University of Birmingham United Arab Emirates

    The Student Recruitment Officer will be responsible for student recruitment and other income targets, building stakeholder relationships in the UAE, · In order to contribute to the success of the team and the University's vision for the Dubai Campus · ...

  • Student Recruitment Officer - Dubai Professional services - 102012 - Grade 6

    1 week ago

    Only for registered members UAE

    The Student Recruitment Officer is responsible for student recruitment and other income targets. · Promotes equality and values diversity acting as a role model and fostering an inclusive working culture. · Actively manages equality, diversity and inclusion through monitoring and ...

  • Cluster Reservations Agent

    2 days ago

    IHG United Arab Emirates

    We are looking for people who are friendly, welcoming and full of life to join over 1, · 200 colleagues who are always finding ways to make every guest's experience an enjoyable one. · We value the passion and enthusiasm of our colleagues and encourage you to share your passion w ...

  • Growth Development Representative

    1 week ago

    CrowdStrike UAE

    The Agentic Growth Development Representative role at CrowdStrike is your entry point into an exciting cybersecurity career, focusing on inbound marketing follow-up. This role presents a unique opportunity to contribute to the development of the next-generation Agentic GTM model, ...

  • Sales Support Representative

    1 week ago

    Milaha United Arab Emirates

    Follow up on quality and service delivery and resolve product or service problems by clarifying the customer's complaint and selecting the best solution to solve the problem. Communicate to clients/customers regarding cargo shipped via land, air or sea freight. Liaise with overse ...

  • Guest Service Agent @ Hotel Indigo Dubai Downtown

    22 hours ago

    IHG United Arab Emirates

    We're looking for a people person to join our fun and friendly gang as a Guest Service Agent. You'll be welcoming guests like old friends, handling check-ins, check-outs, room keys, payments and all the little details in between. · welcoming guests like old friends · handling che ...

  • Corporate AE MEA

    1 month ago

    Only for registered members UAE Remote job

    Camunda is rewriting the rules of modern business as a fully remote global company. We're looking for top talent to join our team in expanding our presence across the Middle East with a strong focus on UAE. · Own and grow a defined territory in the MEA region focusing on large en ...

  • Reservations Agent

    1 day ago

    IHG United Arab Emirates

    We re looking for a Reservations Agent who can deliver exceptional service from the very first inquiry. · ...

  • Corporate AE MEA

    1 month ago

    Only for registered members UAE

    Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready enterprise-grade agents with built-in governance Camunda uniquely delivers trust ...

  • Instant Service Agent

    4 days ago

    IHG United Arab Emirates

    We help make travel a joy. · Provide prompt, courteous, and efficient service to all guests to achieve a high level of customer satisfaction through personalized service as per Brand Standards. · ...

  • Lead Product Designer, Applied AI

    1 week ago

    Only for registered members United Arab Emirates

    This role offers the opportunity to define and craft AI-native experiences that empower users to interact effectively with intelligent agents, workflows, and copilots. You will shape how AI behaves in a practical, understandable, and trustworthy way while collaborating closely wi ...

  • Hotel Desk Agent

    1 week ago

    Transguard Workforce Solutions United Arab Emirates

    We are currently seeking a Hotel Desk Agent for one of our very well-known client, to be based in their Dubai office. · ...

  • Telephone Operator at InterContinental Dubai Marina Hotel

    1 week ago

    IHG United Arab Emirates

    We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Guest Service Center Agent. · ...

  • Senior Enterprise Account Executive

    1 day ago

    Camunda UAE

    Join us for our upcoming webinar, How to Be a Leader, Not Just a Manager.Camunda is the leader in enterprise agentic automation... · ...

  • Reservations Host-Six Senses The Palm Dubai

    4 days ago

    IHG United Arab Emirates

    Responsibility for the efficient operation of the Reservation department including running daily reports and processing new reservations.High school diploma or equivalent and at least 1 year's experience in a similar setting. · Hospitality diploma/degree from a recognized hospita ...

Jobs