Customer Service Executive Jobs In Dubai UAE 2023 - Siemens

Description

Customer Service Executive Jobs In Dubai UAE 2023 | SiemensFor More Top Organization Jobs Click HereDescription:

A Customer Service Specialist is a professional who is responsible for handling questions, comments and complaints regarding a particular business.

Their ultimate goal is to provide positive customer experiences by enhancing relationships between them:
/Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team members

Requirements

Experience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plusExperience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilities

#J-18808-Ljbffr