Senior Operations Executive - Dubai, United Arab Emirates - Informa Markets

Description

The Role

The Senior Operations Executive is charged with supporting the Operations Manager(s) on the operational delivery of their allocated events.
You will be a highly organised, self-motivated and efficient individual, with the ability to work under your own initiative to meet deadlines and targets, as well as working towards operational process synergy across a variety of EMEA event verticals simultaneously.

Operational Duties

• Create and maintain show specific project plans in the agreed format for review & sign off by individual Operations Managers on an event by event basis.
• Create and issue PO's upon request and update budget & invoice trackers accordingly.
• Managing and maintaining floor plans, and exhibitor queries relating to them as required.
• Creating, maintaining, and delivery of required schedules such as: catering, electrics, furniture, signage, rigging, temporary staff requirements etc.
• Design and production of simpler system built feature areas, where required.
• Delivery of all operational sponsorship deliverables, contras, and specials, in co-operation with the sales team where appropriate.
• Coordinate and manage temporary staff, both onsite & pre show, by producing show specific briefs and giving onsite inductions.
• Day to day liaison with internal Event teams, venues, contractors, suppliers and exhibitors.
• Work alongside other Team members to compile post event reports and analysis through collation and recording of requested data.
• Manage all pre-show packing, research and ordering of equipment and services such as radios, stationary, wristbands, PPE, as well as onsite welfare for the show teams & official contractors.
• Under the guidance of senior team members produce onsite documentation including staff briefings, exhibitor lists, floor plans, welcome packs, staff handbooks Inc. safety information etc.
• Assist various teams such as Customer Service, or clients directly, with answering of operational exhibitor queries where applicable.

General team support & additional areas of responsibility

• Attendance at any required meetings at the request of the Operations Manager, minute & action taking for distribution.
• Arrange travel and accommodation bookings when requested, in line with set Operations budget.
• Ensuring you are working within the company's H&S, Security & Sustainability guidelines at all times.
• Assisting with the implementation of internal and external Service Level Agreements.
• Perform any other duties commensurate with the grade and level of responsibility when requested by senior members of the Operations team.

Qualities needed for the role

• A minimum of two years' experience at Operations Executive level.
• Working knowledge of industry, venues and current appointed contractors.
• Able to demonstrate a proactive approach and take initiative, anticipating needs.
• Strong time management and organisational skills; can work to tight deadlines, able to prioritise and manage several different tasks at the same time.
• Demonstrated ability to work independently, to meet deadlines consistently and operate within budgetary targets.
• Excellent interpersonal, oral and written skills in English with additional languages highly beneficial.

Desired Skills

• IOSH Managing Safety Certificate.

Qualities needed for culture fit

• Professional customer focused attitude; ability to stay calm and patient under pressure.
• Forward thinking, flexible and able to trouble shoot.
• Positive attitude, Confident team player with a creative and innovative approach.
• Strong attention to detail.

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer.

We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.