Head Butler - dubai - AccorHotel

    AccorHotel
    AccorHotel dubai

    2 hours ago

    Description

    To oversee and coordinate the day-to-day operations of the Butler Department ensuring the highest level of personalized service for all residents.

    The Head Butler supports the Guest Experience Manager in departmental planning and promotes a strong service culture aligned with the companys core values and brand standards.

    Key Responsibilities
    Operations & Service Excellence
    Maintain full awareness of all Butler Department operations and supervise daily tasks performed by the team.
    Allocate and coordinate work assignments for both supervisory and non-supervisory Butler staff.
    Monitor service delivery to ensure residents receive prompt courteous and personalized service at all times.

    Liaise closely with other operating departments- particularly Front Office Housekeeping Engineering Laundry Sales Food & Beverage and Reservations- to ensure seamless service delivery and accurate guest information including VIP status and resident preferences.

    Schedule and conduct routine inspections personally or in coordination with supervisors of all Butler areas including occupied and vacant rooms.

    Regularly inspect resident rooms and pantries to ensure amenities preferences and special requests are delivered flawlessly.
    Ensure effective control of resident supplies and consumption.

    Assist in monitoring and enforcing procedures related to lost and found key control security emergency response and health and safety.

    Ensure full compliance with Forbes Travel Guide and LQA standards.
    Identify and maximize upselling opportunities while ensuring hotel products and facilities are optimally utilized by residents.
    Ensure repeat residents are personally met and greeted daily and that guest profiles are accurately updated.
    Ensure long-stay residents VIPs special-attention guests and celebration guests receive enhanced and personalized service.
    Maintain clear and consistent communication between the Butler team and the Guest Experience Manager.

    Ensure the Guest Experience Manager is fully informed of all daily tasks assignments and operational matters within the Butler Department.

    Perform related duties and special projects as assigned.
    People Management & Training
    Promote a positive work culture and ensure adherence to the core values and brand dimensions of Raffles The Palm.
    Supervise staff appearance discipline performance and efficiency taking corrective action where required.
    Provide ongoing feedback coaching and recognition to Butler team members.
    Conduct regular training sessions and role-play exercises to reinforce service standards procedures and guest interaction skills.
    Support the identification of training needs and assist in the implementation of development plans.
    Human Resources Responsibilities
    Support the Guest Experience Manager in ensuring departmental productivity and service excellence.
    Assist with workforce planning and future staffing requirements.
    Participate in recruitment in line with company guidelines.
    Support the preparation and delivery of induction programs for new and supervisory Butler staff.
    Maintain up-to-date guest-focused departmental SOPs and ensure consistent implementation.
    Provide input for probationary reviews and formal performance appraisals.
    Coach counsel and discipline staff in a fair and constructive manner.
    Foster effective communication and strong working relationships across departments.
    Assist in preparing efficient Butler rosters in compliance with labor laws and company policies.
    Financial Responsibilities
    Support the Guest Experience Manager in budget preparation and cost control.
    Assist in monitoring departmental expenses to ensure performance within budget.
    Contribute to the preparation of departmental forecasts and Rooms Division planning.
    Occupational Health & Safety Responsibilities
    Demonstrate full awareness of occupational health and safety policies and ensure compliance at all times.
    Adhere to duty-of-care obligations and relevant health and safety legislation.
    Maintain knowledge of property safety first aid fire and emergency procedures.
    Take immediate action to address hazardous situations and report potential risks to management.
    Record and report all security incidents and accidents in accordance with hotel requirements.
    Qualifications
    Degree from School for Tourism & Hotel Management
    Minimum - 5 years relevant experience with at least 2 year at a supervisory level
    Personal Attributes
    Good organizational skills
    Good level of engagement with residents
    Ability to manage a multi-cultural workforce
    Excellent leadership & communication skills
    Display high levels of integrity dedication and support for continuous improvement
    Flexible management style to meet the challenges of a changing work environment
    Good knowledge of the entire Butler Service Operations
    Must be a self-starter coach & mentor who can motivate the Team to perform their best
    Knowledge of Opera Property Management System preferred
    Ability to ensure security and confidentiality of guest and hotel information
    Ability to work with constant interruptions with a high degree of professionalism
    Ability to prioritize and organize work assignments; delegate work
    Remote Work
    No
    Employment Type
    Full-time
    #J-18808-Ljbffr

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