Description
Customer Service Representative (UAE National) Jobs in Dubai | GMGResponsibilities:
Promotes good customer relations by providing customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all timesKeeps in touch with existing customers to take feedback about services being delivered, their future needs, information about competitors' activities (pricing and offers), etc.
Assists in preparing reports pertaining to business development and sales to the senior management whenever requiredRe-directs customer inquiries to appropriate personnel within the company and who can assist in resolving the complaints/issuesReceives and responds to inquiries/complaints regarding the Business Unit's services, and ensures it is resolved in a timely mannerMaintains a detailed and updated database on customers which is periodically reviewed to maintain accurate informationAnalyses customer feedback and ensures necessary action is taken on improvement areasFollows up with relevant internal teams to resolve customer complaints and respond to any queriesEnsures adherence to quality standards for all customer interactionsEnsures proper induction of all new customers by providing relevant information about the Business Unit's servicesDefines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the yearTakes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and developmentKeeps abreast of professional developments, new techniques and current issues through continued education and professional growth
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