Customer Success Account Manager - Dubai, United Arab Emirates - Microsoft

Microsoft

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

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Description

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships.

Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms.

By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

Check out the CSAM role in the Customer Success Unit at Microsoft Be ready to make impact This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

This role is flexible in that you can work up to (50%- 75%) from home.

Responsibilities:

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Customer Relationship Management

Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.

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Customer Success Leadership

Customer Strategy and Growth
Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.

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Customer Success leadership

Delivery and program Management
Supports the delivery of program planning and customerfacing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreedupon customer outcomes and account priorities to deliver ongoing customer success.

Qualifications:

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field.
2+ years customer success, solution delivery, practice management, customerfacing consulting, or portfolio management experience