Receptionist - Abu Dhabi, United Arab Emirates - The Elixir Clinic
Description
JOB DESCRIPTION(FEMALE CANDIDATES ONLY)
The role of the Receptionist includes up selling and cross selling of services, coordinating front-desk activities, welcoming patients, opening new client files, receiving and tracking payments from clients and updating the Helix system.
Duties and Responsibilities
1.1 Primary Responsibilities and Duties
- Register new clients on the booking system.
- Billing patients as per the company's price list.
- Ensuring all the services rendered to the clients are billed.
- Preparing daily sales reports for both cash and credit invoices.
- Upselling and cross selling of services offered by the clinic.
- Maintaining the clinic petty cash and reporting to accounts.
- Assisting with receptionist duties as and when required.
- Ensure all clinic policies and procedures are updated and current.
- Provide administrative support with all patient related documentation.
- Greet persons entering the Clinic to determine the nature and purpose of their visit and direct or escort them to their specific destinations.
- Coordinate with the nurses and doctors to ensure a smooth customer service experience
- Maintain updated appointment calendars and manage appointment schedule for the doctor.
- To maintain and manage the reception area to the expected company standards.
- Taking care of all medical records with respect to handling and filing.
- Highlight and escalate inaccuracies or inconsistencies in medical records to the branch manager.
- To work with, abide by and positively promote all Company's policies and procedures.
- To maintain confidentiality at all times in accordance with company policy, data protection and privacy legislation.
- To carry out reasonable duties as and when requested by the Branch manager and any other senior management member.
1.2 Secondary Responsibilities and Duties
- Encourage multidisciplinary teamwork.
- Adhere to the company's Mission and Vision.
- To provide administrative support for the company as required.
- Performs other duties as assigned.
1.3 Customer Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer need assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Upselling and cross selling of all treatments.
- Adhere to the the company's telephone standards.
1.4 Personal responsibilities
- Demonstrates professional accountability and responsibility at all times.
- Maintains own staff development folder to record all educational and professional growthrelated activities.
2. Job Requirements
2.1 Skills and Knowledge
- Excellent verbal and written communication skills.
- Should have excellent customer service skills
- Excellent organizational and time management skills.
- Should be proficient in Microsoft Office systems.
- Ability to build a rapport with customers on the phone and in person
- Ability to work as a team member whilst at the same time work on own initiative.
- Ability to comprehend and make inferences from written material.
- Ability to produce clear and concise reports
- Ability to work autonomously.
- Ability to manage and schedule large and varied workloads.
2.2 Educational Qualifications
- High School Certificate (minimum)
- Basic Degree in relevant field (preferred)
2.3 Personal Traits
- Should be positive, enthusiastic and selfmotivated.
- Should take initiative.
- Should be a team player.
- Should be service oriented and customer focused.
- Should be able to work under pressure and adhere to tight deadlines.
- Should display clarity of speech.
- Should display a professional manner at all times
- Ability to work to deadlines
- Should have appreciation of Customer Care.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Experience:
- Healthcare administrative: 4 years (required)
Language:
- Arabic (required)
License/Certification:
- Driving license (preferred)
Salary:
From AED7,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Experience:
- receptionist: 1 year (required)
Language:
- Arabic (required)
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