Guest Relations Manager - Dubai, United Arab Emirates - Kings Group Venture

Kings Group Venture
Kings Group Venture
Verified Company
Dubai, United Arab Emirates

6 days ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
Job description


In the heart of Downtown Dubai on Sheikh Mohammed bin Rashid Boulevard with views of the Burj Khalifa, Jun's is a space to celebrate coming together.

a modern fine dining experience where the food is simple in presentation but massive in flavor, where customers come to celebrate their big wins in life and regulars come to celebrate the little things.

Job Overview


Responsibilities:


  • Hire, train, and supervise restaurant employees
  • Create staff schedule to ensure appropriate staffing
  • Overseeing team performance
  • Streamlining operations
  • Ensuring and measuring guest satisfaction
  • Address customer needs, comments, and complaints
  • To act as liaison officer between Reception, Concierge, and the Assistant/Duty Managers in all matters related to guests checking in and/or checking out, ensuring maximum followup during their stay
  • Ensuring the general cleanliness of the lobby and entrance area at all times and liaising with Housekeeping and Concierge when necessary
  • Ensuring that all guest arrival and departure procedures are completed as defined in the Guest Services SOP Manual

Successful Applicant Requirements:

  • Proficient in all Front Office and Guest Relations procedures to be a resource when needed
  • A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
  • Commercially aware
  • Driven and ambitious to inspire the team to consistently deliver and exceed service standards
  • Clear thinker with excellent communication abilities
  • Strong leadership skills and proven capability to influence crossfunctional teams
  • Excellent problemsolving skills, a principled approach to understanding problems and opportunities, and a datadriven approach to decisions
  • 4 years experience in guest services in fine dining or highend restaurants
  • Experience with SevenRooms Management Software, alcohol, and bookings is required.

Benefits:


  • Visa
  • Premium health insurance
  • Competitive salary
- other benefits as per the UAE labor law


Job Types:
Full-time, Permanent


Salary:
From AED12,000.00 per month


Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Are you comfortable working with people from all walks of life?

Education:


  • Bachelor's (preferred)

Experience:

- fine dining: 3 years (preferred)
More jobs from Kings Group Venture
See all jobs of Kings Group Venture