Customer Relations Executive – Property Development - Dubai

Job summary

Emirates Talent Solution is seeking a Customer Relations Executive for a leading property development firm in Dubai. The ideal candidate will serve as the primary point of contact between clients and the company, ensuring smooth communication, professional documentation, and exceptional customer service.

Responsibilities

• Act as the first point of contact for clients, investors, and visitors.
• Handle client inquiries regarding project details, payment plans, documentation, and appointments.
• Maintain strong relationships with existing and potential clients to ensure satisfaction and trust.
• Provide timely updates to clients about property handovers, project milestones, and related processes.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Additional certifications in office management or customer service are a plus.

Experience

• 5–7 years of experience in a similar role within the property development or real estate industry.
• Proven experience in client handling, secretarial support, and office coordination.

Technical Skills

• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
• Knowledge of real estate documentation and project workflows is an advantage.

Soft Skills

• Excellent written and verbal communication in English (Arabic is a plus).
• Strong interpersonal, organizational, and multitasking abilities.
• Professional appearance, polite demeanor, and customer-oriented attitude.
• Ability to maintain confidentiality and manage sensitive information.

Job description