AMC Technical Coordinator - sharjah - Ultiwise Consult

    Ultiwise Consult
    Ultiwise Consult sharjah

    14 hours ago

    Description

    Job Title:
    AMC technical Coordinator


    Department:
    Aftersales


    Reporting to:
    Aftersales manager


    Job Purpose:


    The candidate will be responsible for overseeing and managing all after-sales activities including AMC O&M retrofit projects service interventions and trade-related jobs.

    This role serves as the central point of contact for clients and internal teams concerning after-sales services and associated documentation.

    Key Responsibilities Technical AMC Coordinator

    Plan and Coordinate AMC Activities:
    Schedule and oversee routine maintenance visits preventive maintenance tasks and emergency service requests as per the AMC terms.

    Client Communication & Relationship Management:
    Act as the primary point of contact for AMC clients; manage service requests complaints and feedback professionally.

    Job Assignment & Technician Coordination:
    Assign tasks to service technicians track job completion status and ensure timely execution of all maintenance works.

    Maintenance Documentation:
    Maintain detailed service records inspection checklists maintenance logs and compliance reports for all AMC clients.

    Spare Parts & Inventory Management:
    Coordinate with the procurement/logistics team to ensure availability of spare parts and consumables needed for scheduled maintenance.

    Service Quality Assurance:
    Monitor work quality ensure adherence to technical standards and contractual obligations and conduct periodic audits of completed jobs.

    Compliance & Safety Monitoring:
    Ensure all AMC jobs are performed in compliance with relevant safety health and environmental regulations.

    Reporting & Analytics:
    Prepare monthly and quarterly reports for AMC performance breakdown history cost analysis and improvement recommendations.

    Renewal & Upselling Support:
    Track AMC contract expiry dates and support the commercial team in renewal discussions or proposing additional services.
    Cross-functional Collaboration: Work closely with operations engineering and finance teams to ensure smooth AMC execution and client satisfaction.
    Rfq PO and follow-ups material arrangement prior to site work
    Budget related approvals
    Submittal of customer quotes

    Skills & Qualifications:
    Bachelor s Degree/Diploma in Mechanical Electrical or Industrial Engineering (or a related technical field).
    Minimum 3 5 years of relevant experience in after-sales service AMC O&M coordination or technical support roles.
    Experience in water treatment mechanical systems or similar industrial sectors is highly preferred.
    Familiarity with service contracts job execution planning and client coordination.
    Working knowledge of ERP systems maintenance software or service management tools is a plus.

    Skill Set:
    Technical & Operational Skills
    Strong understanding of AMC O&M retrofit and field service processes.
    Ability to read and interpret technical drawings service reports and equipment manuals.
    Knowledge of troubleshooting spare part identification and basic mechanical/electrical systems.
    Project & Documentation Management
    Proficient in planning and coordinating multiple after-sales jobs simultaneously.
    Skilled in preparing reviewing and maintaining service documentation (reports job cards quotations).
    Experience in preparing service schedules tracking execution and updating service logs.
    Communication & Client Handling
    Strong interpersonal and communication skills (verbal and written).
    Client-focused mindset with the ability to handle escalations professionally.
    Experience in coordinating between clients technicians and internal departments.
    Analytical & Organizational Skills
    Excellent time management prioritization and organizational abilities.
    Problem-solving mindset with attention to detail in technical and commercial documentation.
    Proficiency in MS Office Suite (Word Excel Outlook PowerPoint).
    Behavioural Skills
    Proactive and self-motivated with a strong sense of responsibility.
    Team player with the ability to work independently under pressure.
    Customer-oriented with a continuous improvement attitude.
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