Call Center Agent - Dubai, United Arab Emirates - 365 mini mart
1 week ago
Description
_Responsibilities:
_:_
- Managing inbound and outbound calls efficiently.
- Providing excellent customer service over the phone.
- Addressing customer inquiries, resolving issues, and providing solutions.
- Cold calling prospective customers to introduce services and generate interest.
- Fluent in both
English and
Arabic. - Building and maintaining relationships with clients through calls and electronic communication.
- Keeping accurate records of calls and relevant details.
Requirements:
-
Communication Skills: Strong written and verbal communication skills in both English and Arabic.
-
Interpersonal Skills: Ability to quickly build and maintain positive relationships with customers.
-
Sales Experience: Significant experience in sales or customer service call center roles (outbound calls to leads to convert to customers).
-
Computer Literacy: Basic knowledge of Microsoft Office and standard office equipment.
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