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- Plan CRM strategies that aredesigned to attract and retain customers while expanding andboosting the brand's reach and customerloyalty.
- Create CRM campaigns and othercontents as part of a wider marketing campaign to learn more abouttheir target audiences and how to best cater for theirneeds.
- Analyze CRM performance by looking atkey metrics like CTR, CVR, and Open Rate to best communicate howthis company's products might enhance itsproductivity.
- Work with the creative team todevelop inspirational content andnewsletters.
- Liaise with other departments tocreate a CRM strategy that works across theboard.
- Write and translate various data from arange of different communication channels, including acompany's website, telephone, email, live chat, marketingmaterials and more recently, socialmedia
- Prepare weekly reports on NPS andproperly monitor and manage the customer'sfeedback
- Analyze customer data collectedthrough multiple sources and present it so that business managerscan make more informeddecisions
Junior CRM Specialist - Dubai, United Arab Emirates - Azadea Group
