Telecommunication Agent Arabic Speaker - Abu Dhabi, United Arab Emirates - ALL - Accor Live Limitless

Description

• High School Diploma or Equivalent:
  • A high school diploma or its equivalent is usually the minimum educational requirement.
• Post-Secondary Education:
  • While not always mandatory, having some post-secondary education in a relevant field such as hospitality management, communications, or information technology can be advantageous.
• Hospitality Management Courses:
  • Taking courses in hospitality management can provide a solid understanding of the hotel industry, customer service, and communication skills.
• Communication Skills:
  • Strong communication skills are essential for a Telecommunications Agent. This includes verbal communication as well as written communication for handling emails, messages, and other forms of communication.
• Customer Service Training:
  • Training or courses in customer service can be beneficial, as Telecommunications Agents often interact with guests and must provide excellent service.
• Computer Skills:
  • Proficiency in using hotel management software, reservation systems, and other relevant computer applications is often required.
• Telephone Etiquette:
  • Knowledge of proper telephone etiquette and the ability to handle a high volume of calls efficiently and professionally.
• Problem-Solving Skills:
  • The ability to quickly and effectively address guest concerns or technical issues related to telecommunications.
• Multilingual Skills:
  • Depending on the hotel's location and clientele, being multilingual can be a significant asset in communicating with a diverse range of guests.
• Technical Knowledge:
  • Basic technical knowledge related to telecommunications equipment and systems used in the hotel.