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    Customer Success Specialist - Abu Dhabi, United Arab Emirates - SCHNEIDER ELECTRIC - UAE

    SCHNEIDER ELECTRIC - UAE
    SCHNEIDER ELECTRIC - UAE Abu Dhabi, United Arab Emirates

    1 week ago

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    Description

    Roles & ResponsibilitiesThe main aim of a Customer Success Specialist is to maximize customer satisfaction to secure their renewal of Services contracts including digital services (SAAS).

    The role of a Customer Success Specialist is to manage the portfolio of these customers through:


    • Anticipating pipeline of customers to start the Customer Success Specialist journey with them once Assets activated under Contract including but not limited to the connected Assets.
    • Create and deployment Customer Success Frameworks to drive key outcomes related to churn mitigation, increased pull through, renewal management and visibility into at-risk accounts.


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