Front Office Supervisor - Dubai, United Arab Emirates - Raymond Limousine LLC

Description

KEYRESPONSIBILITIES

• Ensurecompany brand standards, policies and procedures are always adheredto.
• Supervise daily shift process ensuring allteam members adhere to standard operatingprocedures.
• Provide customers a positive firstand last impression and maintain it at alltimes.
• Perform and delegate various tasks thatare essential to daily operations of a hotel's front desk.These tasks include making or confirming reservations, verifyingand collecting payments, controlling guest access to safe depositboxes, and contacting housekeeping or maintenance when guestsreport a problem.
• Provide the team withnecessary training and support.
• Bookkeepingduties, such as balancing accounts (creditlimit).
• Must be friendly and outgoing, andpossess excellent communication and problem-solvingskills.
• Always ensure outstanding customercare.
• Respond to telephone and inquiriesregarding reservations, hotel information and guestconcerns.
• Use suggestive selling techniques tosell room nights, increase occupancy andrevenue.
• Adhere to company credit limitpolicies.
• Allocate rooms to expected arrivalsafter checking the guest preferences and specialrequests.
• Build strong relationships and liaisewith all other department's especially housekeeping,reservation etc.
• Cross check all billinginstructions are correctly updated.
• EnsureFront Office log book / checklist is always updated and actionedupon.
• Ensure safety by following guest check inand security procedures and reporting suspicious activity tosecurity and duty managers.
• Assist alldepartments in servicing the guests during high volumeperiods.
• Take responsibility in the absence ofthe Duty Manager/Front OfficeManager.

Desired Skill &Expertise:

• At least 2 years'experience as Front Office Supervisor in 4/5* property with 300+inventory
• Front Office computer literacy (e.g.,OPERA, VICAS etc.)
• Excellent communicationsskills with Proficiency in speaking and writing BusinessEnglish
• Required language(s): fluent English,with preferred fluent French, Arabic, orRussian
• Team player with excellent planning andorganizing skills
• Able to work flexible workinghours with rotating shifts
• Pleasant personalitywith good problem-solvingskills