Customer Hub Representative-Al Zahia Sharjah - ULTIMATE HUMAN RESOURCES SOLUTIONS LLC
Description
for answering customer calls, emails andchats, implementing initiatives, and providing the customer withprofessional customer service.
· toprovide customer suggestions to the Supervisor with prudence inorder to maintain, and enhance company image
• Make sure the customer is beenprovided with the right information.
•Researching required information using available resources."Knowledge Management" in SalesForce
• Provide one-reply resolution toall customers whenever possible.
•Capture each and every customer interaction on thesystem.
• Ensure high-level customerservice.
• Following up on complicatedcustomer emails/chats where required.
•Take ownership of eachcall/email/chat
.
• Enhance revenue byproviding sales assistance through the use of basic, cross-selling,and up-selling sales techniques.
•Update him/herself with the product knowledge, and interactiveVoice Response (IVR).
• Support CustomerHub Operation team.
• Works effectivelywithin the team and contributes to a healthy team-orientedenvironment.
• Complete assigned taskswithin given deadlines.
• Working in theshifts assigned to him/her by the line manager based on thebusiness needs.