Account Supervisor - Dubai
2 days ago

Job description
About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world.
We are driven by our purpose:
to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance.
At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment.We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.
Job Purpose
The Accounts Supervisor – Order to Cash (O2C) is responsible for managing and controlling customer receivables, ensuring timely collections, maintaining accurate customer accounts, and supporting all audit and compliance requirements.
What Will Your Main Responsibilities Be
Follow-up and collection of payments from customers (3rd party and internal).
Review, reconcile, and maintain all customer accounts accurately.
Ensure timely receipt of advance payments from key customers.
Achieve monthly collection targets.
Independently manage internal, external, and field audits.
Produce customer account reconciliations upon request.
Resolve receivable-related queries and provide root-cause analysis.
Ensure all O2C controls are fully compliant.
Detailed Accountabilities
Debtors Control:
Handle receivables for Arabia and Levant independently, send SOA to customers, reconcile queries, and manage disputes.
Working Capital Reduction:
Provide input for reducing trade debtors and ensure timely clearance of entries.
Process Improvement:
Support enhancements in O2C processes across Unilever.
Audit Management:
Provide required data and independently resolve audit issues.
Reporting:
Circulate receivables and overdue reports timely.
Month-End Support
Key Competencies & Skills
Creative Thinking
Influencing & Negotiation Skills
Drive, Energy, and Proactivity
Passion for Growth
Organizational Awareness
Service-oriented mindset
Time Management
Effective communication with customers
Continuous Improvement mindset
Personal Characteristics
Strong organizational skills
Deep knowledge of receivables processes
Ability to work under pressure
Strong teamwork and collaboration abilities
Professional and solution-oriented mindset
Qualifications & Experience
Bachelor's degree in accounting
7+ years total experience
5+ years' receivables experience
Proficient in system operations
SAP experience preferred
Leadership
You are energized by delivering fantastic results. You are an example to others – both your results and your resilience.
You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need.You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
Critical SOL (Standards of Leadership) BehaviorsPASSION FOR HIGH PERFORMANCE:
Takes personal responsibility and accountability for execution and results. Has an owner's mindset, using data and insight to make decisions.
PERSONAL MASTERY:
Sets high standards for themselves. Actively builds own wellbeing and resilience.
CONSUMER LOVE:
Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
PURPOSE &
SERVICE:
Has humility, understanding that leadership is service to others, inside and outside Unilever.
AGILITY:
Explores the world around them, continually learning and developing their skills.
Unilever embraces diversity and encourages applicants from all walks of life This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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