Concierge Agent at Waldorf Astoria Dubai - Hilton
Description
A Concierge at Waldorf Astoria Dubai International Financial Centre serves as a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity and is responsible for creating an unforgettable guest experience.
What will I be doing?
A Concierge is performing the following tasks to the highest standards:
- Serve as a key point of contact for guests and efficiently respond to guest enquiries.
- Extend a warm welcome to arriving guests and assist guests upon their departure, as required.
- Engage with guests and VIP guests throughout their stay and prove each guest with a tailored guest experience, based on their needs and preferences.
- Provide information, advice and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurant bookings, medical services, transportation, flight bookings etc.
- Process and deliver messages for guests, as required.
- Deliver and safely storage guest luggage upon their arrival and departure.
- Stay up to date with all hotel services, daily VIP arrivals and special events.
- Ensure orderliness and safety guidelines around the lobby and front door areas.
- Project a professional manner with an emphasis on hospitality and guest service at all times.
- Maintain a clean, healthy, and safety working area.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
What are we looking for?
A Concierge at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our guests and working with other team members.
- Previous experience in a similar role.
- Solid knowledge about the local area of Dubai and the UAE, including attractions, activities, restaurants, entertainment facilities etc.
- Excellent communication skills (oral and written).
- Positive attitude.
- Excellent grooming standards.
- Flexibility to respond to a variety of different work situations.
- Ability to work on your own and as part of a team.
- Previous experience working in a luxury hotel in Dubai.
- Previous experience working as a Concierge.
What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience.
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