Technical Advisor - Dubai - United Arab Emirates - Audemars Piguet

Description

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career

Job Description

Principal mission

As a Technical Advisor, you take a role in the success of the boutique by providing the best customer experience. You are accountable for monitoring the service of AP watches. You execute all tasks and activities that are assigned to you within the given time frames. You demonstrate strong expertise and autonomy by ensuring the operational functioning within the boutique and supporting the team to grow their technical knowledge on watches.

Responsibilities

AP Brand and Watch Industry Proficiency

• Demonstrate mastery of AP brand fundamentals, our rich history and heritage, as well as the specificities of our watch collections, watch references, their main features, prices, and sales pitches in order to convey the uniqueness of our brand to new and existing clients
• Stay up-to-date on competitor's products and industry trends in order to provide valuable insights to clients and guide them in making informed purchasing decisions
• Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices

Client Experience

• Deliver superior client experience by ensuring that our clients feel welcomed and valued
• Handle complaints effectively and successfully build the appropriate rapport with prospects and clients in contact with the boutique
• Turn any situation into an opportunity to reinforce the client experience
• Be aware of own communication style and adapt to each client by employing active listening and fully understanding and capturing their needs, desires and motivations
• Engage with clients through story-telling and emotional connection, and take ownership of personal discourse in order to build respectful and loyal client relationships
• Contribute to maintain store's appearance
• Participate actively in Customer Relationship Management data collection
• Complete some sales transactions and advise customers on product information
• Participate to internal and external events, organized by Brand & CRM teams

Business Performance and Development

• Provide technical expertise to the Boutique team and help them grow their technical knowledge on watches
• Provide inspection service and identify reparations
• Master simple interventions such as, but not limited to, bracelet changes or adjustments, check of waterproofness and accuracy
• Ensure efficient follow-up by analyzing daily report synchronized between the boutiques and the CS centers
• Manage the stock inventory related to repairs
• Master the different technical and IT applications related to all Aftersales operations (M3, CRM, CS Workflow etc)
• Be knowledgeable in operating equipment related to servicing and repairing watches
• Understand and practice the tasks of CS Lead/Executive in order to ensure seamless back-up, when needed
• Ensure clear and accurate coordination with different stakeholders (CS centers, boutiques, Local affiliates and HQ team)
• Work hand in hand with CRM team to handle client care for all the point of sales at the affiliate

Operational Excellence

• Stay up-to-date and ensure full compliance with AP company policies and internal procedures in regards to IT tools, security, retail operations, administration and data protection regulations
• Adhere to AP Dress Code and Grooming Guidelines, and ensure your behaviors are aligned with the group standards ensuring you are role models in the Luxury industry
• Work closely with the rest of the team to ensure that all operational tasks are completed on time and to a high standard

Ensure that all actions, transactions, and decisions are in line with AP company practices and legal requirements. Work with transparency, integrity and respect for people and company property. Take accountability for all your actions.

Qualifications

• Minimum of 3 years of experience in a high-end Retail environment, luxury watchmaking, aftersales, or technical advisory roles
• Proven proficiency in operating complex retail management systems and point-of-sale software
• Fluent English language skills are a must, Arabic a plus
• Great sense of initiative
• Excellent interpersonal and organizational skills
• Exemplary verbal and written communication
• Ability to multi-task in a fast-paced environment
• Meticulous attention to detail

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package. 

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.